70% of Operators Are Not Provisioning For 3G Future

Predicting future mobile services is impossible. But even without knowing what the services will be, it’s still possible today to deploy the systems and processes required to support them. Leading operations support software specialist Tertio Telecoms today launched a new provisioning suite designed to more effectively manage the increasing complexity of 3G services.

Operators’ ability to quickly launch new services that satisfy customers’ needs at home, work and on the move, depends on having next generation systems and efficient processes. As the critical tool for introducing, changing and withdrawing services, provisioning now impacts directly on the customer experience, and therefore is moving higher up the mobile telecoms agenda.

Ironically however, whilst provisioning systems underpin every product and service offered to customers, a staggering 70% of operators still rely on one-off or heavily customised provisioning systems. This is the result of independent research commissioned by Tertio into mobile operators in EMEA and Asia Pacific. Stuart Cochran, Tertio Director said, “Our research revealed the extent to which operators are relying on expensive to maintain systems. The complexity of new mobile voice and content services means that these systems simply cannot cope with the demands on them.”

Tertio’s Provident™ Provisioning Suite has been designed and built to provide operators with a solution that recognises the conflicting pressures of satisfying customer needs while reducing cost. It also delivers a rapid implementation and strong return on investment.

Cochran comments “In developing this product suite, our experience of working with companies in the Hutchison 3G, T-Mobile and Vodafone groups has given us an insight into the challenges they face. As a result, we now have a unique solution which will enable operators to drive down the costs and drive up their capability to provide mobile voice and content services on both 2.5G and 3G technology..”

He continues: “In a world where customer service and service delivery are paramount to success, provisioning is crucial to the effective and efficient deployment of new services.”

Tertio’s Provident™ Product Suite

New for 2003 - Provident Service Composer – unique to the market and customer proven, this new product enables rapid assembly of new services. It is designed to work with any service activation or business system, enabling efficiency improvements in operators’ service development process. The technology has already been deployed by a leading mobile operator.

Provident Service Activation – Already recognised as the leading service activation solution, Provident Service Activation offers real-time provisioning of mobile voice and content services. Its mature packaged software offers lower total cost of ownership and low risk integration to all business systems.

New for 2003 – Provident Activation Designer has been developed to work with Provident Service Activation to offer visual design of activation rules. It is powerful yet easy to use and simplifies configuration by operators. The technology has already been deployed by a leading mobile operator.

Provisioning for the future starts today. Whilst replacing all existing systems is both expensive and unrealistic for the majority of mobile operators, taking a phased migration approach is not. As the lowest risk option it not only allows operators to test the system but also ensure that it works seamlessly with their existing architecture whilst simultaneously offering a fast return on investment. Coupled with the new product suite, Tertio’s professional services team ensures the implementation and delivery of each product is timely and well managed.