UK / US :: JDSU announced it has entered into a contract to provide service assurance test solutions to The Carphone Warehouse Networks (CPWN). The JDSU service assurance system, NetComplete, will support the design, implementation and management of the Next Generation Network (NGN) for CPWN, covering both its residential and business customers via local loop unbundling.
The industry-leading JDSU NetComplete Broadband/IP test solution and services were chosen by CPWN after a competitive, extensive evaluation process which determined JDSU’s solution to be their best option for increasing operational efficiency.
CPWN also noted JDSU’s extensive broadband test and performance monitoring experience in the UK. CPWN selected the JDSU NetComplete QT-200 xDSL/triple-play probe and on-board applications together with NetAnalyst software for its sophistication, service history and suite of available applications.
The CPW Group has over 4 million customer lines across its TalkTalk, AOL Broadband and Opal brands including over 2.7 million residential broadband customers. This makes CPW the third largest broadband supplier in the UK. The JDSU solution will be deployed at more than 1,600 exchanges for TalkTalk, CPW’s ISP operation, and will play a significant role in the CPWN UK-wide fault management process carried out at their new service management centre (SMC) at Irlam, Manchester. CPWN staff and technicians will use the solution to proactively troubleshoot complex physical and service layer faults, improve diagnostics accuracy, reduce time-to-repair and trouble ticket volume, as well as help demarcate problems between CPW and BT. In addition, the JDSU NetAnalyst Test Operating System (OS), a centralised test management platform, is being used as middleware between the CPWN front office OS and the QT-200.
JDSU was also awarded an expansion contract for an identical solution to support the AOL Broadband business as it further extends its UK service footprint.
“The Carphone Warehouse Networks is committed to ensuring our customers enjoy a reliable next generation network that delivers quality voice and broadband services,” said Neil McArthur, chief executive of The Carphone Warehouse Networks. “With complete performance monitoring and fault management capabilities by JDSU, we can focus on further improvements on network quality and the customer experience as we seek to become a market leader not only on price but also on service and innovation.”
NetComplete’s range of solutions comprises probes and software for fixed and mobile networks, as well as quality of service and quality of experience multi-play solutions for the home.
“JDSU is proud to have been selected by CPWN to help ensure excellent network performance and service quality,” said Tom Waechter, president of JDSU’s Communications Test & Measurement business segment. “Our test solutions have a proven track record since 2003 in the UK and Europe, helping service providers resolve complex faults correctly the first time, lowering customer churn, improving quality of service and reducing mean-time-to-repair. We also help customers achieve substantive business gains when delivering advanced IP/broadband-based services.”
The NGN effort led by CPWN is evolving rapidly and includes a 40G core that will allow the business to scale up capacity and address customers’ growing demands for broadband. Two thirds of all CPW’s broadband customers are now on its network and the business expects to increase this number to 80% by March 2009.
