Over 30% of iPhones Fail From Damage Within the First 2 Years
Over 30% of iPhones Fail From Damage Within the First 2 Years
24th June , 2009
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US : SquareTrade announced the results of its second study focusing on the reliability of the iPhone, Blackberry, and Palm Treo. The study found that while the iPhone had a better failure rate (10%) from normal use over 22 months, compared to the Blackberry (15%) and Treo (20%), failures from accidental damage were high at over 20% in the same time period. Of all iPhone accidents studied, drops resulting in a broken screen accounted for 65% of all accidents reported and water damage accounted for over 25%.
Other Conclusions of the study: Nearly two-thirds of iPhone accidental failures were the result of a drop or fall – mostly resulting in cracked, unusable screens. Water damage was the next most frequent source of failure, accounting for over a quarter of reported accidents. The most commonly reported water incidents were iPhones dropped in drinks and in the toilet. The iPhone 3G’s malfunction rate is 40% lower than the iPhone Edge model, after the first 9 months of data for the 3G.
The full study is available for download at https://www.squaretrade.com/pages/iphone-reliability-study-06-2009. How to protect the iPhone: Since Apple’s warranty (AppleCare) does NOT cover accidental damage, most consumers are not even aware there is an option to better protect their iPhone. SquareTrade offers consumers affordable warranty coverage including coverage from accidents, starting at just $3.20/month.
AppleCare is both more expensive ($5.75/month) and does not cover drops and spills. SquareTrade is celebrating the launch of the iPhone 3GS with a 20% discount on iPhone warranties that cover drops, spills and other accidents. For more information about SquareTrade iPhone warranties, please visit www.squaretrade.com/iphone.