3 Customer Service
There are several ways to contact Three’s customer support team, including by phone, live chat, using the 3 app or by visiting your local 3 store.
Different options are available depending on whether you are a personal or business customer, and there is even a dedicated support team for broadband customers.
We've put together all the information together in one place to help you get the support you need.
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Call centre numbers
If you’d like to speak to Three on the phone then the number you’ll need to call will depend on the type of plan you’re calling about, and whether or not you’re calling from a Three phone. There are also different numbers if you’re calling from abroad, but you’ll find all of the options below.
Opening Times
If you need to speak to Three on the phone, be aware that its call centres aren’t open 24 hours a day, but they are open seven days a week. Three's call centre opening times are:
- Monday - Friday: 8am - 8pm
- Saturday and Sunday: 9am - 6pm
These opening times only apply to the call centre – opening times for Three’s stores vary, and details can be found below.
Personal customers
| Phone/SIM Only Customers | Mobile Broadband Customers |
|---|---|
|
from a Three phone |
from a Three phone |
|
from any phone |
from any phone |
|
from abroad |
from abroad |
If you’re on a phone plan with Three – meaning one which includes a phone, or is a SIM Only or Pay As You Go plan that you’re using with a phone, then you should contact Three using one of the numbers in the left hand column of the table above.
If you have a mobile broadband product from Three (such as a tablet or mobile broadband router) then you should use one of the numbers in the right hand column of the table above.
Business customers
Three has a team of customer service agents dedicated to helping business customers.
| All Business customers |
|---|
|
from a Three phone |
|
from any phone |
|
from abroad |
Live chat
Three’s live chat service lets you speak to the network online by typing messages.
This service is available from 8am to 10pm Monday to Friday, and from 9am to 8pm Saturday and Sunday. It can be accessed here.
Local Three Store
If you’d rather contact your local Three store that’s an option too. There are over 300 of these across the UK, so there’s likely to be one near you.
Store staff can assist you with purchase decisions, support for devices or services you’ve already bought from Three, top-ups, or network and allowance queries. Some stores also offer Three Store Now, which allows you to connect with store staff online.
Exact services and opening times vary from store to store, but you can find all of those details, along with store addresses and phone numbers, in Three’s store directory.
Accessibility team
Three also offers several contact options for customers with accessibility needs. These are as follows:
- Textphone - 0800 033 8011
- Video Relay Service
- Webchat
- http://www.three.co.uk/Accessibility
Complaints
Three always tries to provide the best possible experience, whether you’re a new, existing or potential customer. However, if you haven’t been fully satisfied with Three’s service then the network would always want to hear about it so that it can put things right.
To file a complaint you can use Three’s complaints form, give the network a call, or use live chat. You can also file a complaint on behalf of somebody else – as long as Three gets confirmation of their consent. For full details of how to file a complaint, head here.
Helpful guides
A suite of guides are available which may help answer the questions you have without needing to contact customer service.
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Check coverage in your area |
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| Check if the Three network is down in your area | |
| Tips on how to get better signal | |
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Get discounts and offers from various brands. |
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| Three Go Roam destinations and information | |
| Allowances and how to use your data as a personal hotspot | |
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Buying Pay As You Go top ups, or Add-ons. |
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Delivery tracking and order tracking |
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| Find your nearest Three store | |
| How to keep your number when joining Three | |
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Information on cancelling a contract. |
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| How and when you can upgrade | |
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Reporting a phone as lost or stolen. |
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| How to order a replacement SIM |
The information contained on this website has been written to assist our readers. We do not represent Three or speak on its behalf and are entirely independent of Three.
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