Existing Three customers are sometimes eligible for a special upgrade deal as a thank you for their loyalty.
When you are eligible to upgrade on Three depends on the type of plan you are on, but in most cases, you need to be in the last 38 days of your contract to upgrade for free.
| Three Upgrade Eligibility | ||
|---|---|---|
| Mobile Phone | Last 38 days of contract | Upgrade checker |
| SIM Only | Last 38 days of contract | |
| Mobile Broadband | Last 38 days of contract | |
| Tablet | Last 38 days of contract | |
You also need to ensure your bill payments are up to date to be eligible for an upgrade. Those on 1-month plans can upgrade straight away subject to a credit check.
Yes, if you are not yet in the last 38 days of your contract then you can take advantage of an early upgrade, but you may have to pay an early upgrade fee. This fee is usually the remaining months of your current contract.
However, the network does offer an ‘Anytime Upgrade’ service which – for plans taken out since 30th January 2023 – allows you to upgrade any time after 90 days, as long as you pick a plan with the same or higher data limit.
Better yet, you won’t have to pay off the airtime component of your plan (that being the allowances). Though if you’re upgrading a device, you’ll still need to pay that off.
To upgrade, you can call Three on 333 or 0333 338 1001, or visit your local Three store.
You can also check if you are eligible for an upgrade by logging into your My3 Account here, and you can upgrade from there too, or through the Three app, or by using live chat.
The upgrade offers available are different for every customer, so we recommend you call 333 to find out what exclusive offers are available to you.
The information contained on this website has been written to assist our readers. We do not represent Three or speak on its behalf and are entirely independent of Three.
