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Mobile Phone and SIM Top-Up

Online/Web Top-Up

You can top-up your Three phone online with a basic top-up with low rates, or purchase a great value Pay As You Go pack which offers a bundle of minutes, texts, and data that lasts for 30 or 90 days. Top-ups can be done online with a debit or credit card, or alternatively using a voucher. You can also top up using Apple Pay or Google Pay.

PriceAllowances 
£10 pack

60GB data

Unlimited mins

Unlimited texts

Buy Now
£13.50 pack

120GB data

Unlimited mins

Unlimited texts

Buy Now

£18 pack

240GB data

Unlimited mins

Unlimited texts

Buy Now

£31.50 pack

Unlimited data

Unlimited mins

Unlimited texts

Buy Now

Basic top-up

35p a min

15p a text

10p a MB

Top Up

PAYG packs (last for 30 days)

All Pay As You Go packs can be used in 71 destinations at no extra cost with Go Roam. However, when roaming abroad there is a fair usage policy of 30GB of data per month.

For even better value you might want to consider a Pay Monthly SIM plan. These are available on 1-month, 12-month, and  24-month durations.

Are there any other ways to top-up?

Yes, there are a number of alternatives for topping-up on Three.

  • Three App – Download the Three app from the App Store or Google Play
  • My3 Account – Login to your My3 Account to top-up using a voucher or debit/credit card
  • Phone – Dial 444 from a Three phone or 07782 333 444 if you're using another phone, to top-up using a voucher or debit/credit card (registered first on My3)
  • Top-up for someone else – Do an anonymous top-up for someone else here

Mobile Broadband Top-Up

Top-up your mobile broadband dongle, MiFi device or tablet online with a PAYG bundle of data that lasts for either one, three, or 12 months. Online top-ups can be done with a debit or credit card, or using a voucher.

Note that in all cases, the prices below are for a one-off purchase that lasts for the duration listed. So for example, the 120GB 12-month plan will charge you £40 and then you’ll have 120GB of data that you’ll have 12 months to use – so it’s not a contract, it’s just how long you have until the data expires.

BundlePrice 
10GB data bundle (one month)£10Top Up >
15GB data bundle (three months)£20
50GB data bundle (12 months)£60
120GB data bundle (12 months)£40
Mobile Broadband Top-Up

When you buy any mobile broadband bundle, you also benefit from Go Roam, enabling your data to be used in 71 destinations (with a fair usage limit that varies from plan to plan).

FAQs

How do I find my Three phone number?

There are a number of ways to find your mobile number

  • On Android phones you can find your number in the following location: Settings > ‘About Phone’ or ‘About Device’. If it’s not visible here, then from that screen go to ‘Status’ or ‘Phone identity’
  • On iPhones you can find your number in the following location: Settings > Apps > Phone
  • For mobile broadband devices the process can vary. Three directs you to its device support page. From there find your device and click ‘Find my number’ in the ‘How to guides’ section

What are PAYG packs and add-ons?

Packs are an enhanced version of Pay As You Go designed to offer better value for your money. Instead of simply using your credit to pay for usage you get a bundle of minutes, texts and data to use within 30 days.

In addition to the packs listed above there are also a number of add-ons available, so you can boost your data:

  • Unlimited data boost for £20 which lasts for 14 days
  • Unlimited data boost for £5 which lasts for 1 day
  • 15GB data boost for £15 which lasts for 30 days
  • 10GB data boost for £12 which lasts for 30 days
  • 6GB data boost for £8 which lasts for 30 days

Can I have both a pack and an add-on active?

Yes, you can combine a PAYG data pack (which gives you a monthly allowance of minutes, texts, and data) with one of the data add-ons above. So if for example you have a 15GB data pack and a 1-day unlimited data add-on, you’ll get unlimited data for that one day, and then revert to your 15GB allowance for the rest of the month.

Will a pack or add-on be used before any credit?

Yes, if you have both a pack or add-on and some ordinary credit, the allowances from the pack or add-on will be used first.

What don’t packs cover?

Packs don’t cover you making an international call, using your allowances abroad outside of Go Roam locations, using a text message shortcode service, premium rate calls and messages, reverse charges, message alert services, and directory services calls.

What happens when I use up my pack?

Once you use up the data in a pack you’ll pay Three’s standard rates until the pack refreshes. Or you can buy a data add-on.

Can I top-up abroad?

Yes, although Three recommends doing so before you leave if possible. If you do need to top-up when abroad you’ll need to use a debit or credit card, as you won’t be able to buy a voucher. And remember, packs only work in Go Roam locations.

Troubleshooting

Trouble topping up? If you’re using a credit or debit card make sure it’s registered at the same address as you’re registered at Three with, that it hasn’t expired, and that you’ve entered the security code correctly. Also, be sure you’ve got at least £10 in your account.

Issues with vouchers? Double check you’ve entered the correct voucher number and if all else fails turn your device off and on again.

No credit in your account? If you’ve topped up but can’t see the credit, wait an hour just in case there’s a delay. Or try turning your device off and on again.

Still no luck? If none of the above has helped you can always give Three a call on 333 from your Three phone for assistance.

View Pay As You Go Price Plan Guide >


The information contained on this website has been written to assist our readers. We do not represent Three or speak on its behalf and are entirely independent of Three.

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